Refund policy

Hi! 😊
Thank you for reaching out. Your order was delivered through our authorized fulfilment partner, who handles returns and refunds for quicker processing.

Please raise your return request within 5 days of delivery using the return link in your delivery SMS/email or contact the support number on your invoice.

If you face any issue, feel free to email us at yourquerysnapcart@gmail.com — we’re here to assist you!

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.